These are the most common questions/answers we receive. If your question isn't below or something isn't clear, feel free to contact us.
What’s your cancellation policy?
When you reserve items for your event, it takes it out of our inventory for others to rent. We also pre-stage your items, schedule routing of our drivers for your day, and have a number of pre-event activities to complete when your reservation is made. As such, if you cancel for any reason, we will refund everything but your deposit (25% of the total rental cost). The only exception to this rule is for large scale weather cancelations where we’ll issue a full refund. We understand we’re in Colorado and working with businesses and families. Mother nature and life happens, we know. All that we ask is that you let us know ASAP if something changes.
How do you clean your units?
Sanitation is something we take very seriously. Each unit is thoroughly cleaned (vacuumed, power washed, and sanitized) and inspected after each use.
What does each rental include?
All pricing includes delivery, setup, and pickup of your inflatable(s). We provide our own extension cords for every job. If you have an inflatable that requires water, you'll be responsible for providing the water and hose.
Are you insured?
Yes, many of our customers require a large liability policy in order to continue to work with them. Roo Jumps will be more than happy to provide a Certificate of Insurance if needed. Many inflatable companies don't have the right insurance, we do.
What areas do you service?
We provide inflatables all over Colorado as well as service Wyoming, Nebraska and Kansas. Depending on the event and distance there may be travel expenses. These travel costs are automatically calculated when you book online. If you have a unique need, feel free to call our office for a custom quote.
Will you price match?
Absolutely! We will match or beat any offer from any reputable competitor.
How can I pay my bill?
We accept business checks, cash, and all major credit cards. Visa, Master Card, Discover, and American Express.
Can I have my party at a park?
Yes! Our inflatables and games are great for parks. Your city/town may require that you have a reservation and a permit in order to have an inflatable at the park. Also, most cities will require that they are named as additionally insured on our policy. We do need at least 48 hours notice to add an additionally insured on our policy. Does the park have power? If electricity isn't available, we can arrange for a generator for an additional charge.
How much space do I need?
That depends on which inflatable(s) you are renting. Please refer to the specific sizes for each unit on the website for exact sizes. If your unit is 20 x 20 feet, you should have a space available for at least 25 x 25, this is an added space for safety. Make sure your area is tall enough and clear of trees, power lines and anything overhead.
Can you setup on concrete or gravel? What kind of surface can the inflatable be placed on?
We can set up on nearly any surface. We do have a small fee for anything other than grass so that we can provide a tarp to protect the inflatables and we also provide sand or water barrels to anchor the inflatables. If you have any questions or are unsure, feel free to call or email.
Am I responsible for damage to the inflatable?
It depends. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds > 15mph, punctures, the use of any silly string, etc.) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you, or us, to be in that situation which is why we have you read, agree and sign the safety rules so that you can be the trained operator.